Delivery & Returns

Delivery Schedule
We aim to dispatch your order in 1 to 2 working days, however during busy periods our picking and packing time may be 3-4 days. Please allow picking and packing time plus the time taken for your chosen delivery method before progressing your order.

 

Once your order is dispatched you will receive an email from us to include all relevant information to the delivery. Please note that Royal Mail tracking numbers beginning with 'AAA' represent the consignment number only. In this instance your parcel can not be tracked / traced online.

 

Lost / Undelivered Items
Please note Royal Mail do not consider an item lost/undelivered until 10 working days (Monday-Friday) after the due date of delivery.  We cannot therefore send replacements for undelivered items until this time has elapsed.

 

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

 

VAT / Tax Charges
UK VAT is applicable as follows at the standard rate of rate, being 20%

VAT will be charged on all deliveries within the UK.

VAT will not be charged to customers outside of the UK.

 

Anodised Titanium
Our Titanium undergoes an additional polishing process before anodising which is why it may take up to 1-2 additional days to dispatch your order.

 

Returns Policy
Firstly please call 00 44 (0)1684 851940 for a returns reference within 14 days of receipt. All returns must be accompanied by a returns form which can be downloaded below. No goods will be accepted without a returns reference and form.

 

   Download Returns Form - Returns From Within The UK

 

Correctly Supplied Goods

Kits may be returned if complete, in a re-saleable condition and have not been fitted.  A refund, credit or exchange will be issued as requested. Please contact Pro-Bolt in advance in order to obtain a returns reference.  Please note your returns reference on your returns form and enclose with the goods. 

 

Shipping costs for items shipped to UK or EU addresses will be refunded based on the lowest cost shipping method available. For orders outside of the UK/EU the buyer is responsible for the shipping costs in full.

 

Incorrectly Supplied Goods
A full refund or exchange is offered for goods that are incorrectly supplied or faulty. This applies if Pro-Bolt has supplied goods that do not fit or have provided incorrect product fitment information.

 

Please use our Standard Returns Address & standard postal services and Pro-Bolt will refund your carriage costs. (please enclose a receipt)

 

Standard Returns Address (requires carriage to be paid)

    ProBolt Fasteners Ltd (Returns)
    Unit 9d
    Delta Drive Industrial Estate
    Tewkesbury
    Gloucestershire
    GL20 8HB
    United Kingdom

 

We cannot accept responsibility for returned goods which are undelivered, please retain your proof of postage etc, you may require it in the event of a claim with your carrier.

 

Shortages
Please advise Pro-Bolt of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.

 

Pro-Bolt does not accept any responsibility for any labour charges incurred during fitment or removal of goods whether allegedly faulty or incorrectly supplied.

 

We are always available for a product and fitting consultation. Please ask prior to fitting should you have any queries or questions.